The Hyatt Regency Aruba Resort Spa And Casino is located 12 Miles/20 Minutes from the Queen Beatrix International Airport (Airport Code AUA). Ground transportation for you and your guest will be provided by De Palm Tours. The ground transportation contact person is Ann-Eliza Van Der Linden - (297) 597-2135.

DO I NEED TO PAY or TIP THE DRIVER?

No. Transportation to and from the Aruba airport has been prepaid by Shorr and includes driver gratuity. 

How will THE DRIVER find me at the airport?

ARRIVING
Upon arrival in Aruba, please proceed to the immigration counter, where you will be required to show your passport and completed Embarkation and Disembarkation card. ***IMPORTANT*** BEFORE YOU TRAVEL YOU MUST PAY A $20 SUSTAINABILITY FEE AND COMPLETE AN EMBARKATION/DISEMBARKATION FORM ONLINE. PLEASE SEE THE FAQ SECTION OF THIS WEBSITE FOR DETAILS.

After immigration formalities, proceed to the baggage claim area, where you will identify your luggage and clear customs.

After customs you will be met by a De Palm Tours representative holding signs with the Shorr logo.

The De Palm Tours representative (wearing a purple polo and black pants or skirts) will direct you to the transportation that will take you to the hotel.

If you are not arriving/departing on the expected flight, please contact De Palm at 297-597-2135

DEPARTING
Your hotel departure will be 3.5 hours prior to your flight departure. This is because Aruba provides US Customs Clearance for all US-bound flights. This means a recommended 3-hour check-in before departure.

Check in at the airline counter.  Every passenger must have their bags with them.

Luggage is turned over to airline agent.

After airline check-in, passengers proceed to Document Security, at the entrance of the departure lounge.  After which they will meet with Aruba Immigration.

Passengers now proceed to the first security check point for carry-on baggage.

Immediately, after this check point, if traveling with a U.S. bound carrier, all passengers MUST claim their checked bags and proceed to U.S. Immigration.

After US Immigration passengers will proceed to the U.S. Customs area. Aruba provides U.S. Customs clearance for all passengers departing on flights to the U.S. You will not need to clear customs again when arriving in the U.S.

Immediately after U.S. Customs, passengers will be directed to the baggage conveyor belt where they are required to place their bags.  Make sure you use the belt for the correct airlines.

Passengers then proceed to a second and final U.S. Security check point for personal and carry-on baggage inspection.

After U.S. Security passengers will proceed to the indicated gate where their flight will depart from.